Patient Guide

Patient's Rights

Patients in the Philippines are granted several rights under various legal frameworks, including the 1987 Constitution, Republic Act No. 8344, and the Patient’s Rights and Responsibilities under the Department of Health (DOH) Administrative Orders.

• The right to give consent to diagnostic or treatment procedures.
• The right to religious beliefs.
• The right to privacy and confidential information.
• The right to disclosure and access to information.
• The right to choose physician(s).
• The right to entitlement to the benefits and previlege provided by the law.
• The right to know the departments of the doctors and the staff who will be involved in the case.
• The right to complain without fear of reprisal about the care and services extended.
• The right to ask secure copies of medical records subject to the rules and policies of Velazco Hospital.
• The right to quality healthcare and humane treatment.
• The right to refuse to medical research/es

Hospital Policies

• Visiting Hours: Visiting hours are from 10:00 AM to 8:00 PM daily. Special arrangements can be made for critical patients.
• Patient Safety: All staff and visitors must follow infection control protocols, including hand hygiene and use of protective equipment when required.
• No Smoking Policy: The entire hospital premises is a smoke-free zone for the health and safety of all patients and staff.
• Mobile Phone Use: Mobile phones should be on silent mode in patient areas. Use is restricted in certain areas like ICU and operating rooms.
• Personal Belongings: The hospital is not responsible for loss or damage to personal items. Please keep valuables at home or with family members.
• Advance Directives: Patients have the right to create advance directives regarding their medical care preferences.
• Payment Policy: Payment is expected at the time of service unless prior arrangements have been made with billing department.
• Feedback and Complaints: We welcome feedback through our patient relations office to continuously improve our services.